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  1. Lumina
  2. FAQ

FAQ

Frequently Asked Questions

Getting Started

  • What are the Lumina basics?
  • Do I need to download the Lumina software?
  • How do I get a Lumina license key?
  • Why am I seeing "Serial: Invalid" or "Serial: Unable to be read serial number" when requesting my free license key?
  • Which Lumina software should I download for my Mac - M1 or Intel?
  • What does the Lumina software setup process look like on Windows?
See all 7 articles

Product Specifications and Features

  • How do I use the color tuning card?
  • What apps are compatible with Lumina Plus?
  • How can I disable Lumina Studio App pop-ups and notifications?
  • What are some recommended settings on the Lumina Studio App for best video quality?
  • How do I use the name badge feature?
  • Why is my video blurry?
See all 23 articles

Shipping & Customs Duty

  • What are the customs regulations for identity documents?
  • How can I track my order?
  • What are estimated delivery lead times?
  • What delivery options does Lumina offer?
  • Will I be charged import fees/customs duty?

Return & Refund

  • Return and Refund Policy
  • Can I cancel my order?
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