Will I be charged import fees or customs duties?
If your delivery address is outside the United States, Canada, Singapore, or Australia you may be charged import fees/customs duties by your government as your order goes through customs clearance. For example, deliveries to the United Kingdom will have a customs fee to be paid to the UK government.
Import fees/customs duties are paid to your government according to national regulations, not Lumina. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
How will I be charged for customs and import charges?
Customs policies and import duties vary widely from country to country, and are paid to your country's government, and are therefore outside Lumina's control.
Contact your local customs office or government website for current charges before you order, so you are not surprised by charges you were not expecting. You can use Lumina's HS code 8525891900 to inquire with your local customs office.
What happens if I refuse to pay the customs charges?
If payment has not been received and is considered expired by the local courier/customs service, the package may be returned to Lumina or disposed of at the site. Refunds will not automatically be issued if you refuse to pay your government applicable import or customs fees for your order.
The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Custom delays can affect original delivery estimates.
- Customs offices in some countries or regions require the importer of record to provide a form of identification before releasing a shipment, such as a Passport, Tax ID, etc. Visit our Customs Regulations for Identity Documents page for more information.
For more details, please check our Terms of Service page.